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A Co-Living space is created with building a community in mind and customer service at its heart. It’s not just a bedroom and some shared living space. It’s about much more than accommodation alone. 

Unlike a HMO, co-living is more than just a bedroom you rent with some people and a shared living space attached to it.


The modern housing concept is built on the concept of openness and collaboration and is a lifestyle centred around sharing amazing spaces and values.

Stage 1:



A landlord has extra legal responsibilities if the house or flat you share with other tenants is a house in multiple occupation (HMO).

The extra rules are there to reduce the risk of fire and to make sure that people living in shared houses or flats have adequate facilities.

Landlords of HMOs must make sure that:

  • proper fire safety measures are in place, including working smoke alarms

  • annual gas safety checks are carried out

  • electrics are checked every 5 years

  • the property is not overcrowded

  • there are enough cooking and bathroom facilities for the number living there

  • communal areas and shared facilities are clean and in good repair

  • there are enough rubbish bins/bags

To view our landlord legal requirements checklist - CLICK HERE

Stage 2:


We provide all our tenants with a handbook to familiarise themselves with the house, their room and the appliances within it.

We ensure tenants have read the handbook and know the procedures for reporting a repair and what to do incase of an emergency.

Our tenant handbook includes;

  • Beginning of Tenancy

  • During Tenancy

  • End of Tenancy

  • Emergencies

  • Charges

  • Contact

  • Social Media

To view our tenant handbook - CLICK HERE

Stage 3:


Under the Tenant Fees Act 2019, the tenant is permitted to be charged by the landlord for the following fees.


(a) Early termination fee =                    £50.00


(b) Change of tenancy fee =                £50.00


(c) Late rent payment charge =            3% APR above the Bank of England base                                                                            rate


(d) Key replacement or lost =                £25.00

The above charges are built into tenants assured shorthold tenancy agreement.

To view our tenant fees - CLICK HERE

Stage 4:

Fair Use


As all the bills are included within tenant's rent, then our Fair Usage Policy applies to all tenants.


This is to ensure that tenants energy and water usage is sensible and reasonable.


There are allowances below to limit the amount of energy and water that tenants can use when bills are included within tenants rent.


The allowances are generous but it is important that each tenant and the other tenant's in the property are sensible with their energy and water usage throughout their entire Assured Shorthold Tenancy (AST) Agreement.


If tenants go over the allowances, they will be charged for the additional usage.

The maximum usage allowed per annum is shown below.


If the tenancy duration is less than a year, these figures will apply on a pro-rata basis.

To view our fair use policy - CLICK HERE

Stage 5:


& Repairs

The Landlord has a responsibility to maintain the structure and exterior of the property and keep them in good repair and working order.

The Landlord has to do repairs in a reasonable time, depending on how urgent they are.

In many cases R Charles Property Management are authorised to complete repairs on the Landlords behalf.

Priority 1 – Emergency Repairs

  • Completed within 24hrs of a repair or defect being reported. These would be any repairs required to avoid a danger to health, a risk to your safety or serious damage to buildings or your belongings.

Priority 2 - Urgent Repairs

  • Completed within 5 working days of a repair or defect being reported. These would be any repairs which materially affect your comfort or convenience.

Priority 3 – Non-urgent Repair

  • Completed within 7 - 28 days of a repair or defect being reported. These would be any scheduled or planned maintenance not falling within the above categories.

For any repairs to be carried out, tenants must complete a ‘Repair Request’ form.

To view our repair request form - CLICK HERE

Stage 6:



An emergency is something that could not have been foreseen, and which could cause serious damage to the property. If a contractor is called out as an emergency when an emergency repair is not justified, you may be liable for all costs concerned.


Emergency contractors will attend to make the property safe to enable full and proper repairs to be undertaken during normal working hours.

We take emergencies very seriously and we will endeavour to resolve the situation as soon as possible.

Office Hours


Monday – Friday 9.00am – 5.30pm.


Office hours phone line: 01582 363 260.


Out of Hours Emergency Number


Out of hours emergencies only phoneline: 07308 525 298.

Stage 7:



We always ensure there’s space for a large noticeboard in each properties.


We display both notices that are legal requirements and other information that isn’t a legal requirement but is still essential.

The legal requirements:

  • Gas safety certificate

  • HMO license (where applicable)

  • PRS certificate

  • Energy Performance Certificate (EPC)

  • Building Regulations Compliance Certificate

The essential notices:

  • Emergency contact details

  • Fire advice

  • Fire notice

  • House rules

  • Metre locations

  • Kitchen rules

  • Wifi details

We ensure all properties have the above legal and essential documentations which are checked & updated during our quarterly inspections.

Stage 8:


All tenants are contacted by email and given 24hrs notice of routine inspections, cleaning, deliveries and repairs. Tenants will be informed of the date, possible time, purpose and duration and if access is needed to tenants room.

In cases of emergencies we may need to get in immediately to prevent risk to a tenant or the neighbours. We will always attempt to contact each tenant before entering, if practical, but it is important that each tenant informs us if the property will be empty for any length of time and provide up to date contact details.

If the property is part of an on-going maintenance programme e.g. window replacement and access is required on a regular basis the tenant will be notified in advance of the expected start date and timescales in the same way.

Contractors (non- R Charles Property Management Ltd staff) are escorted when entering bedrooms and not left alone to minimise disruption and avoid disputes.

Next Steps:

Check Out

Once tenants assured shorthold tenancy agreement it close to expiry, we will look to commence our check out procedure.

To view the next steps - CLICK HERE

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