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Check Out

You may be leaving one of our rooms to go overseas, to buy a place or to move in with a partner – whatever the reason, we make sure that the process is hassle free by sticking to the terms of our tenancy agreement.

The check out at the end of a tenancy is one of the most important parts of the moving out process, with a successful check out we will be able to reduce the chances of any deposit disputes occurring between tenant and us, as the landlord.

For us, the check out provides a clear record of the state of the property, while for our tenants it offers the opportunity to state a case for any damage caused during the tenancy that might affect how much deposit is returned.

Stage 1:

Notice

To end the tenancy at any time, the tenant shall give us at least two months’ notice in writing. The notice must expire on the last day of a rental period.

If the tenancy has become a periodic tenancy, to end the period tenancy, the tenant shall give us at least one months’ notice in writing. The notice must expire on the last day of a rental period.

The tenant can only serve a notice to terminate the tenancy after an initial 3-month period has passed since the commencement of the term of the original agreement.

To view our assured shorthold tenancy - CLICK HERE

Stage 2:

Check

Out

Once the tenant has informed us that they are going to move out of the property, we will contact them with details of their responsibilities at check-out, including the expected condition of the property.

During tenant check out, one of our property managers will be present to ensure the condition of the property and conduct a inventory and hand over of keys.

We invite each tenant to be present at the check out visit, so that we can agree on the condition of the property against the initial inventory.

We provide each tenant with a check out checklist to ensure they can prepare the property and their room in the condition during move in.

To view our check out checklist - CLICK HERE

Stage 3:

Inventory

During the check out we will check the condition and contents of the property at check out against tenants original inventory, to highlight any damage.

 

Except for fair wear and tear, the tenant must return the property and any items listed on the inventory to the us in the same condition and state of cleanliness as they were at the start of the tenancy.

If the property has suffered any dilapidations, or if there have been any changes to its overall condition, we will note these against the inventory.

Once you have gone through the inventory, we will take the keys from the tenant and check out is complete.

To view our check out inventory - CLICK HERE

Stage 4:

Deposit

Disputes

If we need to make deductions from the tenant’s deposit based on evidence we’ve found at the property, we will always try to arrive at a mutual agreement.

 

If the tenant disputes the deductions, the case can go to adjudication.

If this is the case, we will be required to provide evidence to the tenancy deposit scheme that we use, including photographs along with our thorough check out inventory.

Once we have agreed on how much of the deposit should be returned to the tenant, within ten days tenants will receive their money back.

Stage 5:

Forwarding

Address

During the check out process, each tenant will be asked to provide us with a forwarding address.

The forwarding address (or post-tenancy address) is used by us to contact you regarding your deposit after your tenancy has ended.

This address ideally needs to be a family member or friend’s address, or somewhere tenants know they will be contactable and where they are happy to receive mail.

We will use this address to forward the following information;

  • Mail

  • Packages

  • Bills

  • Landlord reference

Stage 6:

Landlord

Reference

Tenant referencing is a landlord’s or letting agents’ way of finding out information about a prospective tenant, so they can make an informed decision on whether to allow the tenant to rent the property.

 

If tenants decide to rent a property through a letting agent they will take up references on behalf of the new Landlord.

 

They may do this directly by writing to tenants employer and previous Landlord or more often these days outsource it to a specialist referencing company.

 

We will always look to be honest when we complete each reference form as they are cross-referenced with other information sources and if tenants fail for something that hasn’t been disclosed they will risk losing their holding deposit.

In order to ensure a smooth passage through to moving into your new rental of choice, we advise tenants to make sure they have all the necessary deposits and fees ready to pay at a moment’s notice.

Next Steps:

Tenant

Questionnaire

One thing we do, is turn the check out process into a learning opportunity, as departing tenants are more likely to be honest with us and let us know if there’s anything we need to improve before we go looking for replacement renters.

One way we solicit our about-to-be-former tenants’ valuable opinions is by giving them check out questionnaire.

We are always be striving to improve our business, and the survey is a good way to review our current practice and improve upon it.

 

The more we can improve our business, the more efficient we become, the happier our tenants will be, and the more cash flow we can potentially produce. We’d call that a win-win-win.

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